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Use this page when the connection flow does not behave the way you expect.

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Case 1: The wallet does not connect

Symptom You start the login flow, but the account does not connect. Possible cause
  • the wrong login method is being used
  • the wallet popup was blocked
  • the wallet request or signature was not approved
  • the session is stuck
How to check
  1. Refresh the page and start the connection flow again.
  2. Make sure you are using the correct method: email, wallet, or passkey.
  3. If you are connecting with a wallet, confirm both the connection request and signature request.
  4. If no popup appears, check whether the browser blocked it.
What to do next
  • reconnect with the correct wallet account
  • if the session looks stuck, disconnect and start again from the top-right account area

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Case 2: Entry Finance shows the wrong wallet account

Symptom The app connects, but it shows a different address than the one you intended. Possible cause
  • a different wallet account is active in the extension
  • the previous session is still attached to the wrong address
How to check
  1. Open the wallet and confirm which address is active.
  2. Compare it with the address shown in Entry Finance.
What to do next
  • disconnect the current session
  • switch the active wallet account
  • reconnect and confirm the expected address in the top-right selector

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Case 3: The signature request does not appear

Symptom The connection flow starts, but you never see the signature prompt. Possible cause
  • the wallet popup is behind another window
  • the request is waiting in another browser window
  • the wallet extension is unresponsive
How to check
  1. Bring the wallet window or extension popup to the foreground.
  2. Check whether the wallet is waiting in another browser window.
  3. Retry the flow and watch for a new signature request.
What to do next
  • reload the page and reconnect if the wallet is unresponsive
  • if needed, use another supported method such as email or passkey temporarily

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Case 4: The session disconnects or expires unexpectedly

Symptom You were connected, but the session dropped or had to be re-established. Possible cause
  • the browser session was reloaded
  • the wallet extension refreshed in the background
  • the wallet became locked
How to check
  1. Refresh the page.
  2. Confirm that the wallet is still unlocked.
  3. Check whether the wallet extension or browser session reloaded.
What to do next
  • reconnect from scratch instead of relying on the old session

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Case 5: The connection flow still does not work

Symptom You retried the normal steps, but connection still fails. Possible cause
  • the browser or extension environment is interfering with the flow
How to check
  1. Try another browser.
  2. Disable aggressive popup blocking or privacy extensions for the site.
  3. Check whether the wallet extension works correctly on other sites.
What to do next
  • if the issue continues, contact support and include the wallet address, connection method, and the exact step that failed